Privacy Policy

1. Introduction

Provanz Supplements Inc. ("we", "us", "our") operates the Copper Protocol® website at copperprotocol.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase.

2. Information We Collect

Information you provide directly:

• Name and contact information (email address, phone number)
• Shipping and billing address
• Account credentials (email and password) if you create an account
• Order details and purchase history
• Communications you send us (e.g., contact form messages)
• Newsletter subscription email

Information collected automatically:

• Browser type, device information, and operating system
• IP address and approximate location
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and payment
• Send order confirmations, shipping updates, and tracking information
• Create and manage your account
• Respond to your inquiries and provide customer support
• Send promotional emails and newsletters (with your consent)
• Improve our website, products, and services
• Detect and prevent fraud or unauthorized transactions
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Payment processors (Stripe) to securely process transactions
• Shipping carriers (USPS, FedEx) to deliver your orders
• Order fulfillment services (ShipStation) to manage shipments
• Email services to send transactional and marketing communications
• Analytics providers (Google Analytics) to understand website usage
• Law enforcement when required by law or to protect our rights

5. Cookies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment information is processed securely by Stripe and is never stored on our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for accounting and legal compliance purposes.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and products are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].

Provanz Supplements Inc.
Email: [email protected]